1 Jan, 2018 → by ClaimboUser109059
customer service of the manager steve amstock
1
I just picked my vehicle up at the Les Schwab in Antelope, CA. I took it in to be aligned as they did the previous alignment. Come to find out that no one at any Les Schwab can figure out how to align my 2000 Ford Expedition. The alignment tech there was explaining the problem when the manager, Steve Amstock, butts into our conversation chastising me about bringing the vehicle in since the other shop couldn't do it either. He hollard at me that I wasted his time, the techs time, my time, that they have the same equipment at all offices. He belittled me in front of multiple other customers. My partner has been going to Les Schwab for over 35 years as has her mother and all her siblings. I have never been so humiliated in my life! Les Schwab has lost an entire family of customers because of the unprofessionalism, and humiliation of manager Steve Amstock.