I have been a Long time customer of your good bank. Call in to the customer service hotline on 4th Oct 2019 between 11.30pm - 11.50pm for assistance with regards to several queries on my credit card statement. The officer who I spoke to is Ms Yau Lee Kon. She is not helpful and not clear in giving me information to my questions. All in all, I am really not pleased with her service. I have never experienced such an unpleasant customer Officer from any bank. My personal experience with UOB has always been good up till this point. May I suggest the bank to consider re-training this particular staff or assign her a not customer related job otherwise it's definitely a lost of your bank's good reputation and branding.