I needed to reschedule a delivery and was told by the driver to call the store (folsom, ca on east bidwell). I did just that. When the manager of the store picked up I began to explain why I was calling. I spoke maybe 4 words and was immediately cut off with him asking if I was home. I explained I was almost home (less than 3 minutes), and he cut me off again saying, "well what's almost home?" of course he did not ask with a kind tone of voice. So of course i'm taken by surprise by his tone and explained to him my understanding of the delivery policy. He cut me off again and began to give me 2 choices, but he was being very rude about it. Not once did I ever get to finish a sentence, and after about the third time, of him cutting me off, I began to not listen and try and finish my explanation of the situation (trying to keep my tone of voice calm). Apparently he did not like that, and told me I was rude and I was interrupting him. Even though this whole time he had been interrupting me every time I spoke. Not once did I have a chance to finish a thought. So of course I became angry. When I become angry, I lose all professionalism. So I handed the phone to my husband because I didn't want to say anything that could get me into trouble. And this manager was speaking very rudely to my husband and yelling at my husband (I could hear him through the phone). When we asked the manager his name, he refused to tell us. Then he hung up on us. My husband is a calm person and only wanted to mediate the situation. This manager told my husband he was being rude even though the manager was the only person yelling. I've seen the reviews for this particular franchise and they have 2 stars. Most of the low ratings are due to this manager. He has also hung up on other customers, so I know I am not the only one to have experienced this. He refused to cancel my order because of "policy" and I was willing to give up my $100 order. He had my money, whether I got the arrangement or not. There was no reason for him to be so rude and condescending. It doesn't matter if the customer is wrong. When we give you and your business money, we are always right. If we have a concern or complaint, we should be heard and not interrupted. Even if we are wrong, we deserve to be treated with respect and professionalism. That is what we call "customer service." Please, may someone fire this manager or train him to be more professional. He does not listen to his customers, and apparently loves to hang up on them. This should not be the representation of edible arrangements. I may think it's overpriced, but was willing to pay, so that I could give a unique gift rather than the same old bouquet of flowers. However, the way we were treated, I do not think I will ever even think about ordering an arrangement again. I'll just buy the fruit from the store. It's cheaper that way anyway. If you know mother's day weekend will be busy and chaotic for you, then accept it and just go with the flow. If you don't want to deal with customers and don't care, then don't open on this holiday. I, as a paying customer, don't care if another customer before me ruined your day. That is not my problem. One positive, the driver/delivery guy was friendly and professional. I know he was busy and working hard today, so I appreciate him making the delivery. Whether or not he cared about the situation, whether or not he was irritated, he still kept a smile on his face and delivered the arrangement without any hostility. That is a professional. Thank you to the delivery man!