I have been a customer for over a year now with AccountNow/Green Dot. I have never had any major problems in the time that I have been a customer with them. I pay a car payment two times a month, it started in February, no problems. The car company runs my card on May 17th 2019 for the same $200 car payment its always ran and all of a sudden it was declined and there is a hold, so I call account now to see what the issue is. The money came off my card for the payment but its being held on an pre-authorized hold put on it. Why? No idea, account now can't tell me why there is a hold on my funds. They told me that I am financially incompetant and can't handle my money (and this is after I was nice and tried being decent with them) and refuse to release my funds until June 29, 2019. They also told me that in order to get my funds released sooner, that I would have to have my car company send in a letter, fine, but one problem. My car company refuses to talk to AccountNow because its "Not their job" so here I am, writing a complaint in hopes of getting my money back BEFORE June 29, 2019.