15 Jan 2021 at 12h50 (Kuwait local time): Ms Sahar, informed me she will send my request to the back office and I must call back after 4 hours. She will still be working - she is working another 6 hours. My request - how long is our tickets valid for: UMSFA7. 15 Jan 2021 at 17hO5 (Kuwait local time): I called and spoke to Ms. Phyllis - she tried to get Ms. Sahar, who was on another call. After 15 minutes she could not find the reply from back office and could not resolve my query. Ms Phyllis informed me that she will pass my query to the back office and I must call back in 4 hours...my reply: Give me the email for your complaints department. Please assist me. Thank you. Unhappy customer