Hi i ordered items in UK online order number UK00189769 - the items arrived damaged - one of the items was a home parfum and it was all spilt in the box on other items too. This was on 10 May. I phoned your customer service and was informed it would be immediately resent. This was confirmed by you on 11 May - it is now 17 May - item still not received. I have emailed and phoned and my last conversation with someone at customer services called "Jim" - he told me he cant make the parcel fly and i can't have a refund and have to wait for the parcel - even if it goes beyond waiting for 2 weeks! I will not be ordering from Rituals again due to this experience and would at least like a refund of the item i have still not received! Allia Khan [protected]