I have been in contact with BCBST as every time we receive a bill from a hospital stay I have to verify the coverage & charges. Each time I have to start from scratch, explain everything, & each call takes from 40 minutes to an hour and a half. Today it was 40 minutes & we got nowhere. The lady couldn't figure anything out, and has to call me back. She seems to have a clue about nothing. When she calls back, if I can't answer the phone, she cannot leave an extension number, so I have to start all over again with a new person. This is a completely moronic system as there is no consistency in dealing with the same person, but you have to start from point zero every time. This is the WORST CUSTOMER SERVICE IMAGINABLE.