Contracted through USHIP to have an expensive military generator trailer moved from Atlanta to Raleigh. In transit the shipper failed to secure several panels on the generators which subsequently "fell off" during transit. The covers are impossible to locate used and the missing panels render my generators unusable for my application (same cover on each of my two generators was lost). Repeated calls to USHIP customer service and repeated e-mails yielded zero contact with someone there that would help. Meaning nobody EVER called me back regarding my claim. It's been a month and many different attempts to reach them and still no returned call. I paid for USHIP Insurance on my load, through USHIP's website, and still nothing. I find the measure of a company's value to be measured not when things are going well but when things do not go well. How USHIP dealt with me (or didn't deal with me at all) when I needed them most tells me volumes about what they think of their customers and what "Customer Service" and "Insurance" mean to them. Short answer = all three mean nothing at all. I highly recommend looking anywhere but USHIP for your shipping needs.