This is my 6th email to you about my 8 missing gift cards totaling $435. I purchased these on August 10th at 10:37am. The order number is [protected] / Invoice #5527. I used my credit card ending in 4976 to make the purchase. Yesterday I called customer service because I have heard nothing from the 5 previous email I sent, other than for Ted to ask if these were for gift cards, which he would have known had he looked at the order number. I spoke with Essenc in customer service and she was very rude and was not interested in resolving this issue. She said I would receive the cards whenever you decide to send them out. This is not acceptable to me because these are for a special trip planned for 25 people. The closest Fuddruckers to us is 4 hours away, so to receive these AFTER the trip is not acceptable because can not use them. I am very unhappy about how this has been handled. I would like to cancel my order. I will be contacting my credit card company to dispute the charges, which you immediately debited to my credit card with no problem. Please respond to this email. As a business owner myself, I do not understand how there can be such a lack of communication, and you are a large corporation. This is a poor way to conduct business. Terri Guzman Terri's Travel PO Box 193 Exeter CA 93221 [protected]