14 Jun, 2019 → by ClaimboUser788941
customer service-gift receipt

1

On June 13 I was shopping at the American Eagle Store at Carolina Mall in Concord, NC. After waiting in line for quite awhile another register opened and I was called over. After the clerk got my information for reward card I indicated to her that I needed a gift receipt. She hurriedly reply to me was "Oh! No problem." At the complete of my transaction I asked for my gift receipt and she said "Oh" and looked confused. She told me I'd have to wait for the girl on the other register. I overheard her telling my clerk she needed to process the gift receipt prior to the end of the transaction. She brought her key over and started banging on the register and said she couldn't get it on that register. She called over another clerk who indicated she could get it on another register. She printed the receipt out and said it works just like a gift receipt because they can pull up the transaction. I went home and the next day proceeded to wrap the gift pulled out the receipt and it was a duplicate of my receipt with all of the prices. This puts me in a very awkward situation since it's a gift and I'm not sure if the sizes. I spent $117.54 on three items-one was cologne. The service was absolutely horrid and no one acknowledged the errors that caused so much unnecessary time. And then to find out it was still not right was "very" disappointing. Sincerely, Deborah Ayers 2:10pm Store: 00347 Transaction: 3266 Res: 3 Cashier: LS1407 Member ID: [protected]
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