23 Jan, 2021 → by ClaimboUser261
Customer service from manager
*SOLVED

2

Hi my names Tiana and I am a long time urban planet customer have been shopping with you guys for over a decade. I went to the urban planet in West Edmonton Mall in Edmonton, Alberta on Saturday January 23 to shop for my 8 year old sister today and was yelled at and disrespected by a floor manager for wanting to buy a pair a pants the mannequin was wearing. I thought urban planet is a clothing store that sold clothes but I was yelled at for wanting to buy them. I talked to another manager who was more reasonable trying to explain why they couldn't sell the pants to me which I still don't really understand if you guys don't have pants but are advertising them isn't that false advertisement and if you had them in other sizes couldn't you just switch the pants and put a different size on the mannequin. Might I add I have gone to urban behaviour and other urban planets and they have given me clothing right off the mannequin no problem so I'm appalled by the way things were handle and the way I was treated. She scared my little sister standing on the display yelling at us about not being able to change the mannequin I believe her name is Rebecca. I wanted to reach out and hopefully something will be done about the way we were treated as I know customer service is suppose to be priority. I really don't want to stop shopping at your stores cause I really love your clothes but that situation was embarrassing and uncomfortable I don't want to go through it again
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