I have used mega bus many times through out the years, and was a good experience up until the last couple of years. Traveling with Mega bus has been down right horrible. The service for this company has went down hill and the drivers could care less about the passengers that are on board. The last several times the bus has been so late we're all left standing in the cold. How is that other company's such as Flex bus arrive on time, but mega bus is over an hour late for departure? To add injury to insult, Mega bus has been so late that the driver has to end there route at their 10th hour and leave passengers stranded in a random city for hours!! On August 17th we took a break at button willow and as I was still in the store I turned to look out the window and to my surprise the bus was driving away, with out me on the bus! I understand that we needed to be back on the bus at a certain time, but it's 4am in the morning and passengers are tired. The driver never bothered to check to make sure all her passengers were on the bus. She never bothered to do a head count which I have seen drivers do for mega bus in the past. So again adding insult to injury I hit panic mode and start screaming and running as fast as I can to get the bus to stop!!! This is good customer service ?? Your drivers leaving passengers abandoned in the middle of no where with all my things still on the bus??? This company is a disgrace and I am never using mega bus ever again!