GAMISS - The information on how to make a return is apparently a deeply guarded secret. It's not posted on the website - it's not enclosed with the order and all of the on line/web site customer service is geared for pre-sale. Once you have made a purchase good luck. Terrible experience. Do not use this service unless you want to get stuck with things that don't fit. It's online shopping and sizing will vary - so duh, I wanted to make returns and they made it impossible by not providing the information. I kept getting emails with links to instructions that I could not open - it was a joke and I tried everything - iChat, facebook messages and phoning customer service - all attempts were met with more emails with more links that I couldn't open. I asked repeatedly for them to please just send instructions in the body of an email - stopped hearing from them all together. Oh yeah, and there is a 30 day window to make returns so I think this is all by design.