I visited the Fresno Fashion Fair mall store today around 12 noon on 6/29/2017. I spent approximately 30 mins browsing the store and picking out clothes. At no point in time did any associate in the store speak to me. Once I made my selections I stood by the fitting room door awaiting an associate, i made eye contact with one and she waived me on to go on in. I tried on my clothes and exited the fitting room. I got in line and proceeded to the counter. Once there the associate was very blah and not speaking at all. I then asked her if she would be able to tell me if there was a pair of these particular pants I had in a 12 petite vs 12 average which is what i had on the counter. She looked at me and said no we do not have any boot-cut petite in the store. Um yes there is a stack of them just not a size 12. She then told me I needed to grab a petite pair and she would look for the size. So I walked over and grabbed a pair of boot-cut black petite pants in size 10 and explained I needed a 12. She then informs me another store has them it was almost 2 hours away. I said No thank you can you just order them please and have them shipped to my home. That seemed to be a task for her and seemed irritated that I asked. She then told me it would be 2.95 for shipping. I explained I would be paying with my NY&C reward credit card and she said OK. I then said will you please remove the shipping charge It states here in your pamphlet that Ask Us shipping is free when using the NY&C rewards credit card. She said no sorry we do not have that option. And that was it. Nothing more she just blew me off processed the transaction and was done. NY&C use to be one of my go to stores for all of my work essentials but after visiting this store I will no longer be shopping there.