I had trouble with my Y70 Touch laptop since it was purchased in October 2015. Upon receipt there were several sticking keys, and unit was subsequently replaced in November 2015. I started to have issues with the replacement unit in April 2017 where the screen would blink constantly. The graphic card was replaced in late April 2017 and while it solved the problem initially, by August the blinking was back and worse than ever. I reported the continuing problem with technical support on 8/21/17 under case #[protected] which was converted to #[protected] once the case was elevated to the case management department on 8/24/17. After corresponding with case manager Tyrell Smalls located in Morrisville, NC on suitable options, he authorized replacing the unit with a new IdeaPad 700 17" - Black / Part Number: 80RV002UU on 9/15/17. A couple days later I provided him with my CC# over the phone which was required to guarantee my returning the defective unit within 10 days of receiving the new unit. I emailed Tyrell on 9/27/17 to inquire about status of replacement as I had not yet received the new unit. This email went unreturned as well as additional emails sent on 10/4 and 10/11 nor did I receive an out of office/bounce back email. I tried calling Tyrell on 10/4 @ [protected]...the mailbox was full. It was obvious that he was no longer with the company and no one was monitoring his email. On 10/4 I called technical support to make them aware of the situation and ask them to reassign my case to another case manager so that the replacement could happen. That was the first of 4 calls to technical support that have resulted in absolutely zero action or follow-up.: 10/4 - I called Tech support - spoke with supervisor Micheal - told he would follow up with case management dept and someone would call me within 24 hours. No call received. 10/11 - I called Tech Support - spoke with supervisor John - told same thing. I explained that this clearly was a case where Tyrell was no longer employed by Lenovo and asked if he could call a supervisor in the case management dept so that the case could be reassigned. He said there was nobody he could call at case management dept - he had to send a message to have them follow -up. I asked him to personally follow-up and call me back (since he was not able to give me his direct #) to which he replied he couldn't guarantee that he would be able to call me back, but that someone would within 2 business days. No call received. 10/20 - I called Tech Support - spoke with Kiki. Tried a different approach, asking her to submit a new case. She spoke with her supervisor who said it needed to remain the same case #, but they would send it to a new customer relations manager. Once again I was told to expect a call within 2 business days. No call received. 11/6/17 - I called Tech Support - spoke with supervisor Ryan. He was very nice - said he saw the problem and said he would personally follow-up. Crickets. Its become funny at this point how bad this has been handled - there's been no service whatsoever. There is clearly a disconnect between departments - this should have been a relatively easy problem to address by simply having the manager of the case management dept assign my case to someone else to ship the new unit and close out the case. After having been approved for replacement 2 ½ months ago I still have no resolution. I paid for extra warranty coverage for next day service…ha, what a joke! I am posting a complaint here as I cannot get any response through the normal customer service channels. What do I have to do to get this resolved?!