Pathetic. My year-old Samsung TV just died, completely. It has a 3-year Samsung warranty. After 33 days, 1 canceled service visit, and 3 actual service visits with 2 parts replaced (all costing Samsung many times the cost of a new TV), they finally said they need to replace the TV. But, I need to wait to receive a call from the Exchange team, who will give me "information" and will then hand off to some other team for the next step. Because that's "the process." User's recommendation: Products are good, but if something does go wrong - fugeddaboudit!