I have emailed approximately a dozen times for help in determining what could be done to fix my ProForm Treadmill and I have not received a response. I called and unfortunately spoke to a Representative named Bayon who was condescending and rude. Bayon should not be in Customer Service! This is the second ProForm treadmill that I have purchased. The first stopped working properly as soon as the warranty was over. I called for a service representative to come take a look. After arriving he looked at the machine and said that short of changing the motor there was nothing he could do and charged the $150. If I choose to change the motor, he would have to return at a different time and for an additional $150 plus the cost of the motor for the repair. He also suggested that if I decided not to repair and to purchase a new machine that i should lubricate and tighten the belt often which would correct this problem from happening in the future. I decided to purchase a new machine due to the cost being approximately the same as the price of the repair. I figured that I would lubricate and tighten the belt as needed and I would not have this problem in the future. WHAT A MISTAKE! Fast-forward to the newer ProForm, I did not have a problem for the entire warranty period but as soon as it was over the new machine started doing the same thing that the older machine did (stopping mid-workout and slipping). I called Icon to explain my situation. I explained that I lubricated and tightened the belt as the service technician recommended and was having the same issues as I did with my last machine. I asked why both machines only after the warranty expired have the same problem. Bayon, in a condescending way asked me how often I lubricated the machine and I explained that I did it often as suggested by the last service technician. Bayons curt response was that I caused the problem. I guess I should have known better than to listen to a certified service technician sent out by ProForm. Since this is the exact issue that I was having with my first machine and not wanting to pay $150 for a technician to tell me this, not to mention if I should question the knowledge of the technician due to supposedly giving me inaccurate care instructions I asked Bayon if I could speak to a manager. Again, in a curt manner, he said that a manager was not available and if I would like he would give me an email address. I unfortunately became frustrated over Bayons tone, at this point sunk to his level and told him how I felt before hanging up the telephone. I have since sent a dozen emails stretching over a three-week span to have a customer service manager reach out to discuss options without a response. User's recommendation: Do not purchase equipment from Icon Fitness.