I was waiting in line for 3.5 hours yesterday no one picked up. I was in the waiting line for 2 hours today, someone picked up told me to wait for 5 mins and dropped the call. WHAT?? How can someone drop the call on their customer? I am an international student and my university is restricting any travel abroad. I paid $1200 dollars to see my family after 2 years and these 1200 is a huge deal for an international student. I am crying right now as I have finals next week and I am just wasting more than 6 hours waiting to just talk to a representative? This is unacceptable. This is harassment. Qatar has a full refund policy, and I should be getting my money back. If they don't answer my calls, or HANG up on my face again today, I am filing a harassment case against them. THIS IS NOT HOW YOU TREAT YOUR CUSTOMER. NEVER buying tickets from this website again.