Customer service employee named HEYRIAH was very unhelpful she did not believe all I said although all the facts and the logic support my complaint she wasted more than 15 min just to contact the technical support without the 30 min time I lost in her argument with me rather than solving the issue and I don't think she atempted to call the tech department, I felt she was punishing me by putting me on hold. At the same time I would like to appreciate employee KRISTEL FOR SOLVING THE ISSUE IN 10 MIN. User's recommendation: Dont buy the service.