I bought $5000-$6000 worth of furniture, 2 1/2 wks, ago. I was told some pieces could take up to a week to come in. After a week, no one called. After 4 to 5 days of calling and leaving messages for my salesman, Ernest, and the manager, Earl, my husband called and got a response. Yesterday, two mattresses and a mattress base were delivered. I ordered a brand new mattress base (around $1, 000) and paid $300 for the extended warranty. They brought the "as is" floor model, which had a tear in it, covered by duct tape. The delivery guys wouldn't even unload it because they were so embarrassed. I called and asked for the manager, he was "in a meeting." I told the operator I was coming in to get my $6000 back, and for the first time, Earl got on the phone and said they would deliver a brand new base and that "they appreciated my business." That brand new base never came. My husband had to go to the store and listen to BS excuses, after our phone calls were ignored, and pick it up himself. The manager attempted to insult my husband, which didn't go very far. I will NEVER buy furniture from them, again. Also, I looked at my receipt and was charged a $369 delivery fee? I have NO idea what that is about. For now on, I will only go to Ashley Furniture and ask for Brandia, who has texted me from her personal cell phone to update me and ask how my delivery went, etc.