My name is Belinda and I am a Navy Veteran. My heart goes out to any active duty military who has to deal with this institution. I could not imagine myself being on active duty and dealing with this credit union. The lack of courtesy, respect and honor is not something you get when you are a member. Each time I call this credit union I am treated really bad. Something on the upper management portion of this credit union needs to occur. Changes need to be made so that member s can feel respected and comfortable whenever calling this place. I can never ever call this credit union without drama. Navy Federal Union, please stop sending black ladies to do your dirty work, that is the oldest trick in the book. I am also African American, every time I have an issue they always send me to some shady black woman. Please stop your drama and the job you are supposed to. This is a biased, non integrity based established, that is in need of serious customer service training.