21 Sep, 2019 → by ClaimboUser874023
customer service, cabin issues, lost property and more

2

On August 26 we sailed from Miami to the Bahamas coming back on the 31st . Most of the time I had problems in my cabin 0043there was no AC or break down .One time the technician came at 1 o'clock in the morning to fix it and then he broke down the very next day then I had no hot water so this was very difficult for me to have to deal with. I was trying to get an upgrade and prior to selling a manager named Michael was very rude and unprofessional with the way he handle our conversation .As a loyal customer for many years I only cruise with NCL .So the prices keep dropping and we need an upgrade and they kept saying it was not available that we had a very very good cabin that cost more than what we pay . Not true.but the woman was in Most of the time I had problems in my cabin 004322 there was no AC or break down one time the technician came at 1 o'clock in the morning to fix it and then he broke down the very next day then I had no hot water so this was very difficult for me to have to deal with while I was in the strip also when I was trying to get an upgrade and prior to selling a manager named Michael was very rude and unprofessional with the way we handle our conversation I was telling him that I was a valuable loyal customer for many years and we only cruise with NCL for many years. Yet he was sarcastic and very cut and dry not okay. I was told all balconies had sliding doors I need this so the breeze and sea air from the sea can come in to help me with my chronic health issues. That was not possible because it was a door that shuts very small and then as a window so there was no breeze coming in specially when AC was defective.My room was not a higher value of what I paid . The trip was cut short due to Dorian. We were projected to come back on Saturday morning but instead we was rerouted to the port of Miami on Friday it was very difficult because we were forced to get out and then come if you wish to stay until the trip was over. Out of about 3000 passengers we had less than 300 people most of my friends left they were panicking they were upset an afraid because we were given incorrect information that we would've got lost at sea and there will be no visibility ? The thing is Dorian situation was projected to be Monday night in Florida and we were arriving Saturday morning so I don't understand why we were supposed to start leaving at siin am .People we're scared most of my friends left the last night was a mess almost like a ghost ship . My daughter was sad and so was I this is not how it should been handled.As predicted it came on Minday thankfully but it made us very uneasy and on the process I left some items in property and they said that they did not find my property left behind with all the hushing us out and almost being kicked out in order to get the other passengers for next cruise to Mexico? So much for a crisis I was told they need it us to get out early so they could go somewhere in the sea and hide from the storm? Now I gave to make some claim for my lost property separately really this is all I made for a disasters very last minute.not to mention what I went through at the beginning with the NcL customer service and on the room and the issues with the AC a lot of noise etc.Someone name Julio in front desk was really nasty to me over the phone when trying to find out the status of our situation not okay. It was enough with all the chaos and people being upset. When they gave us 100! minutes of internet to try and book flights or find out status of it the internet manager had a long line and he acted very exasperated and anxious with most of us as if he didn't want to deal with the guest. Unacceptable! you know a lot of it was unnecessary and very poorly organized. As some of the staff was very kind I can't help but remember the ones who wasn't it was just not what we expected it should've been handled in a different manner and more organized. I want for me and my daughter Janel De Jesus Roman five hundred in cruise credits and a free upgrade for the next cruisers in order to make up for bad experience and inconvenience. Thank you in advance. Luz De Jesus Roman
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