I had my interlock device installed through Intoxalock in late August/Early September of 2017. The initial sign up was very smooth and easy. I contacted online my interest in getting the device installed and was reached within minutes through my phone my a customer representative. Everything was set up to be installed within 30 minutes. A week after getting my device installed I found myself stuck outside of the post office for almost four hours because the device would not allow my car to turn on even after sending at least 10 clean breath samples. I had to contact Intoxalock numerous times before I was able to reach somebody who was able to help me. My installer was sent to my town to rewire the device so I could be on my way. I missed my classes and a test I had that day due to the failure of the device. The customer representatives were not nearly as eager to help during this time as they were when signing me up. It gets worse.. :) On January 1, 2018 I was involved in a car accident on my way to work while attempting one of the devices rolling tests. While going 25-30 miles an hour down a residential street at 6:20AM my device went off. I reached down in my usual spot to grab it and it had fallen by my feet at the gas pedal, I quickly reached down to grab it for what seems like 2 seconds and during that time I ran straight into a parked car so hard that it went up the curb and onto the sidewalk as well as going forward and hitting the car in front of it. What I suspect is that while reaching for the device I had accidentally accelerated. I am aware that the device gives you several minutes to provide a sample, this time is supposedly meant to allow drivers to pull over to provide the sample. Yet I have also read many articles through interlock devices that rolling tests are 100% safe and provide no distraction. There is no display, holder, etc for the device so you must set it down somewhere near you while driving. It also has a very long and invasive chord that comes down from your dashboard and down by your feet. This can be a dangerous set up if say, ahem..it falls down by the gas pedal while you're driving and you must pick it up. What if I were on the freeway? I have been driving for more than 10 years and some of them were obviously while I was inebriated. I've never gotten into an accident up until this occurrence. The main point is that I attempted to contact Intoxalock for several days immediately after the accident to see how I could cancel my account and what to do with the device (since my car is now totaled and sitting at a towing establishment) and received no answer despite sitting on hold for more than 30 minutes each time I called. I emailed them several days ago still with no response. I eventually had to contact my interlock installer since I had a recalibration appointment with him that I obviously didn't need, and he said he would try to make contact with them for me. He contacted me today and said he had reached them and told them of my situation. I still haven't heard from intoxalock. I will be refusing to pay them any account payments or cancellation fees. This is one of the worst companies I have ever had the dissatisfaction of dealing with. For future potential customers, I wish you luck and I hope you have a better experience than I have had. Pull over during rolling tests. With the amount of accidents that have occurred, Intoxalock installers and intoxalock customer representatives need to put a huge emphasis on pulling over during rolling tests to their clients. Research car accidents while using this device and you will find several. And these are just the ones that have been posted online.