10 Sep, 2019 → by ClaimboUser941598
customer service and pricing policy

1

I wish to make a formal complaint regarding the above order, your customer service and policies. I placed this order late one evening then early the following morning found the same item £30 cheaper on your parent company Wiggle. I contacted you immediately however your policy is to price match with vouchers, which I didn't want. Attempts were made to cancel the order however it was not possible. The advice I was given was to refuse delivery, failing that I could return free of charge. I was not at home and delivery was accepted by my neighbour. When I attempted to arrange the return through live chat I was advised it would incur a £20 charge as I had not refused delivery. I was not made aware of this when I attempted to cancel my order and the transcript of the online chat should confirm this. Given my dispute I preferred to speak to someone in person. It took me 2 days to get through to customer services only to be told that unfortunately there was nothing could be done about the charge. I revisited my dispute with another member of staff who eventually agreed to reduce the courier cost to £10, which I accepted reluctantly. When asked if there was anything else I fed-back that if CRC had the same pricing policy as Wiggle this situation could have been avoided. Following this conversation I revisited CRC website and low and behold the item had been reduced to the same price as that on Wiggle. As you can imaging I'm extremely frustrated with the situation, the amount of time it took to to resolve my dispute, the outcome of which I find unsatisfactory and has left me out of pocket. All. of this was unnecessary and avoidable had CRC reduced the price to match that of their parent company Wiggle when I requested it. CRC would have received my business and I wouldn't have been inconvenienced both financially and with the time spent disputing the matter, which has also incurred me telephone costs. I would appreciate a response to my complaint and hope you can see fit to consider some form of remuneration for my inconvenience. Regards Ruth Pryce
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Chain Reaction Cycles you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.