I tried to transfer a number we've had for 7 years to a new phone about two weeks ago. It apparently had some technical issue and took about 5 days to activate the phone. I had to call at least 15 times and spent about 12 hours literally on the phone. Since that time it has worked fine. However, in my online account, it has said the phone is pending number - even after it was activated. I went online today to sign up for the family plan, and I can't do that because of that message. So I tried to submit a help ticket, and it asked me to verify my phone number. When I verified my phone number, it told me that was not the correct number, then my phone stopped working. When I try to call it or make calls it says "this is verizon wireless. Your phone number is inactive". So I called. After being on hold for 45 minutes, a lady was very nice and deactivated the incorrect number and reactivated the old number. The phone worked fine again. She said she could not fix the issue in my account that is making the phone seem inactive, so she would transfer me to someone who could do it. I was on hold for over an hour, then the connection cut off. During this time, my phone quit working again, still giving the same verizon message. I called back, waited on hold for at least 30-45 minutes, a talked to someone who said they would try to see if it was possible to reclaim the phone number.He said he had to transfer us to someone else. That was two hours and 41 minutes ago. I am still on hold, but I get the feeling no one is ever going to answer. I have paid for the unlimited plan that I got cheated out of 5 days before the phone was active, and now today it's not active either. Please don't waste your money on this service. Everytime we have an issue, the customer service is this bad... holding for hours. I started calling at 12:41 and it's 4:26 now, so I've wasted half a day on the phone.