Ups and fedex are at our door at least 4 times a week - we normally order from amazon prime - but i saw some things in the northstyle catalog that i really liked and wanted to try them out. What a joke - i received an email confirmation of my order the same day - - paid through the nose for 2nd day shipping. I wish i had read all the reviews about this company before i placed my order. First, one item is still back ordered after 2 weeks - 4 items say "shipped", we only received 2 in one box. There is no way to get tracking information - and their customer service request page is false and a lie - no one ever emails or calls back - after multiple attempts - i will never use this company again and i would recommend everyone to run, hide their wallets, and stick to amazon - this company is run by a bunch of incompetents. On 8/12 they finally listed fedex tracking for one package – again - paid for 2nd day shipping on all items - states shipped on 8/4 and arriving on 8/12. This is not 2nd day shipping - i want a refund on the 2nd day charges - i will be posting every day on a different review site about how horrible this company is – i have made at least 5 attempts to contact them with zero response. Quite alarming and disgusting way to do business. Lastly - to add icing to the cake - we paid for 2nd day shipping - and it showed they would use fedex - so the delivery address is shown as my home address - we do not get postal delivery at our home - so we have to use a po box for mail delivery - now the fedex tracking shows usps will deliver - cross my fingers that the postal worker who handles this package knows me - otherwise the package will get sent back - ugh!