1 Jan, 2018 → by ClaimboUser956628
customer service and exchange for proper part

1

Horrible Horrible customer service, and exchange. As a new Corvette owner I accidentally ordered a part for a convertible instead of the Targa. I noticed my mistake when the order arrived, called to explain situation and just wanted correct part and pay the difference. was told that they can't help. They make you create a new account on different website to create a request for the RMA. After creating yet another account entering all your information, attaching receipts etc and submitting the request the website states that it may take 48 hours for the authorizationto be approved instead it took over 96 (4 Days). So i sent the product back and I pay the shipping which I should because the original order was my mistake not theirs. I send back in unopened and original packaging. Then a week later after the confirmed delivery date and signature I have nothing. No Email, No phone call, no refund to CC. I call them up to explain that the UPS tracking show the package delivered and signed for a week ago and I would like to pay the difference and get my proper seals. I was told they cannot help me and all RMA are tracked through the RMA site and I have to check there for status. I log on and it shows that it is waiting for the return, which has been delivered a week ago. So now it is 18 days since I first called to exchange this product and I am no further that I was 18 days ago. Meanwhile my corvette is leaking with every rain we have and just had 7 straight days of rain here in the Philadelphia area. I am calling the credit card to contest the cost of the seals. I would stay away from Corvette Mods. They may be good products, but it they send you a wrong part, a damaged part, or if you simply order a wrong part, getting it exchanged will take a act of God. I just wish I had read these reviews before I made the decision to do business with them. There are SO MANY other negative reviews for the same reason, the people there are SO rude on top. I have been doing online ordering since 2000 and never in my life has a company got me so angry, frustrated, and upset in my entire life over a simply exchange of a product. Never have I had the desire to spend time writing negative reviews, I have never felt this driven to waste time doing this but feel like I need to warn any other potential customers of this situation.
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