I received my annual free bday gift via email which is always appreciated. My birthday was on July 5th. I must have opened the email too many times and when I went to the local carvel store to get my free bday cone the email wouldnt open and said that I opened it too many times. Therefore not the stores fault I returned home and contacted carvels 1800 customer service telephone number. The gentleman I spoke to was very helpful and I was informed to expect a new email with the same offer the following day. When the email never came I contacted carvels 1800 telephone number a second time. This time I was told I would receive a gift card in the mail instead. To my surprise, a $5.00 gift card arrived by mail the following day. I did not use it right away. I attempted to purchase a item at my local carvel store using this gift card and was informed the card had nothing on it. Therefore I was left with no other choice but to pay for the item. Frustrated I decided to contact u via email rather than dealing with your 1800 customer service telephone number again. I do receive a lot of free and discount offers from other restaurants, stores, etc and have never experienced such difficulties. Why would the free bday email offer not open if I never used it? Why did I have to contact your 1800 telephone number more than once? Why didnt the gift card corporate mail me work? Please let me know if this can finally be resolved. Tx u, Susan Savitt