I called on April 3, 2018 & spoke w/Jamal starting at 3:39 PM CST. I asked for a return address label as I hadn't received it since my call in late Jan. Initially, Jamal was trying to be helpful, however, he became condescending and haughty during the conversation which put me on the defensive. Once Jamal started treating me that way, I asked to speak to his manager. He refused, saying there is no one of a higher level for me to speak to. This behavior is completely unacceptable for anyone in a "service" role. My initial call in Jan. Was with Ronald, who was kind and helpful. However, I did not receive all the pertinent information in regards to returning my son's books apparently. Additionally, I cancelled all services with Chegg during my conversation with Jamal. I do not want to see any more charges from Chegg on my account in the future. I was also told that my account would be reimbursed for $14.95 that was charged March 19, 2018.