After many phone calls to order replacement shutter magnets, (their voicemail box is ALWAYS full!) I finally got through to someone who sounded like they just rolled out of bed. I thought it was quite strange that they do not accept credit cards, now I know why, because they do not ship products! After many unanswered calls and emails, we finally got one bag of magnets with no paperwork to indicate the other 5 were backordered. Spent another two weeks trying to get in touch with these [censor] who will not return phone calls or emails. Finally my boss got through to them somehow and they promised him they would refund the balance. Now the phone returns a fax signal or a busy signal, still no email responses. We ordered this item on 11/13; were told it would take 3 to 5 days after receiving payment and then received one of 5 items, almost a month later. They have promised a refund, however, I doubt we will ever get it, so we are planning to sue them in small claims court in Texas.