1 Jan, 2018 → by ClaimboUser545217
customer experience – wife’s name

1

Firstly, I am extremely disappointed with trying to make a complaint to Thai airways and am not able to. The website has no mechanism for customers to make complaints, the feedback form on the website does not work for Mac users, which is extremely poor, and considering the amount of money customer's are spending with Thai airways, a reliable and efficient feedback tool should a minimal requirement. It shouldn't take me 6 hours on Saturday to find out how to make a simple customer complaint. Secondly, I wanted to make a complaint about a recent issue we have experienced as a newly wed couple. We have booked our honeymoon in March and booked a flight with Thai Airways, and have been looking forward to our first holiday as a married couple. As we have recently got married, my wife's wanted to take my surname and it would have been special to have our first married trip together with new passports with her new name, to celebrate our new beginning together. However, we can't do that, because Thai airways won't allow us to change my wife's name on the ticket, despite knowing her maiden name. Whilst I know they will respond informing me of some legal rubbish and that it's in the T&Cs etc etc, but considering many newly wed couple must use Thai airways for their honeymoon, I would have thought common sense would prevail and it is reasonable to expect you would have a customer friendly service for this situation allowing a partner to take a new surname. I'm disappointed to say the least. Thanks to Thai airways we are beginning our honeymoon with frustration.
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