1 Jan, 2018 → by ClaimboUser127314
customer disrespect
*SOLVED

2

I purchased grey cashmere cardigan in Sep2009 at Banana Republic outlet store in Great Mall. However when I tried to wear it, the fabric sticks to my black cloths, bags, chairs, and everywhere. The fabric also flows in air and get to my eyes and it bothered me all day. I thought this is impossible to wear. So I tried to return it today (Nov2009), however the store didn't accept. They said this is worn. I kept explaining them this is not worn. The casher guy said "There is nothing I can do about it because this looks worn. And no one has complained about the facric before". Store manager said "I can't talk to you anymore". I think this is very rude and I even doubt Banana Republic's quality of work. If the fabric sticks everywhere and may bother eyes, it should show signs about it. So shoppers are more aware of it. How should I prove that it is not worn? The cloth was for $65 plus tax; this is not cheap for me. I think they are disrespecting consumers. I think this is wrong.
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