Update by user Dec 05, 2019 The binding around all of the cushions is starting to fray. None of the furniture has had excessive wear to it since it was purchased over a year ago.I did take out a warranty on the furniture through the company I purchased it from.I will call the company to see what their recommendation is since I haven't gotten a response from Kincaid and it looks like I'm going to have to keep it. Update by user Nov 26, 2019 No response from Kincaid. Original review posted by user Sep 17, 2019 I ordered a custom sofa, chairs and ottoman. Kinkaid Brooke collection. When the product was received the material is not as soft as what the sample displayed in the store. The material is very rough and I break out and itch when sitting on it. The store I purchased it from sent a repair person out to repair something that was broken and to evaluate the material. The store called afterwards and offered 1/2 price back to me if I returned it. I declined. I know the items were custom but if the material is not as presented in the store I think I should be able to return it and receive full price to purchase something else.