Received a free sample pen - good quality. Writes nice. Ordered 100 online for $0.59 each + 15.95 setup fee + "shipping and handling" the amount of which was not specified on the web. Turned out to be 17.95. Kinda high but the box was pretty heavy. So for 92.90 we got 100 pens. They look great, write great and feel solid. Less than a buck each. If you order on the web you can make sure the printing/layout is right. No way to do that over the phone. Last complaint I saw on the web was from 2014. We ordered March, 21 2016 and pens arrived March 31. They seem to have their act together.