I ordered custom glasses from this business in the end of March for a May 15th event. I spoke with Jenn before placing the order to ensure that a May 15, 2021 was doable. She guaranteed me that she would be able to fulfil the order. The order was supposed to be shipped 4/9/2021. I received an email from her on 4/17/21 asking what was the date of my event. I responded to her with the date. She replied saying that she had not received her inventory yet but will be receiving it within a week. I then asked of she was sure she would be able to fill the order because time was winding down and if I needed to order from somewhere else I would need to do so asap. She assured me that she would have her inventory and would still be able to fill my order. I emailed several times after that. I finally received an email on 5/3/21 stating that she was still waiting for the inventory to come in. I sent several more emails after and received a response on 5/6/2021 stating that she would not be able to fill the order. I am so upset. These were supposed to be the keepsakes for the guests at my husband's surprise 75th birthday dinner. Now not only do i not have a keepsake, I have nothing for my guests to drink out of. I am beyond upset. I would never order from this company again.