After being recommended by the Citibank website for being a globeshopper, I registered to use Borderlinx. Lookin at their questions and answer, if I purchase items in US and send to KLIA, Malaysia with the value of the items less than MYR500, I not liable for custom's duty and taxes. This is the exemption amount under the free on board rule(ie the cost of good without international freight). So I purchase some wine openers from winestuff and ask them to sent to Borderlinx because winstuff does not sent overseas. The amount purchased was US148.85 converted equivalent to MYR464.50 When I tried to ship the items at Borderlinx to Malaysia, they charge me US47.30 for duty and US23.65 for taxes while shipping fee was US35.40 plus US4.96 for fuel surchage. I have written to them countless time and only got 1 reply that they calculate thru CIF method (cost + International Freight). I wrote to tell them at their website it is written Free on board. Till today no reply. As the 30 day free storage period is due, I got no choice but to pay as demanded. I received the items and found out there is no duty or tax receipt enclosed. So I wrote an email to Malaysia Customs with DHL tracking particulars printed with date and time and place of entry. They checked reply back that no duty or taxes were paid on the shipment. I also phone DHL and they clarify that the items shipped were not tax at all. Why should Borderlinx charge me US70.95 for duty and taxes which was not required in the first place and if do required why are they not remmiting it to the Customs in Malaysia? I wrote to borderlinx for a refund and so far no reply yet. I am writting this complain because Borderlinx has bad customer service and now fraud and cheating customer of duty and taxes or cheating the country of import by not paying duty and taxes collected. I think Customs Malaysia should look into the matter and also the Ohio board as this is bad for online business.