A few months ago I ordered curbside pickup so that when I got off work it would be ready for me to pick up and go. I got there 2.5 hours AFTER placing my order just to find out that my items had never been put together. I had to wait an additional 30 minutes and go inside the store in order to get my order put together. Also, today I placed an order for delivery. 4 hours later my order still says processing. I called the store and they said there's nothing they can do for me. I called the customer service number they gave me for online purchases and they also said there's nothing they can do for me. However, I have already been charged for this order. This is ridiculous. Needless to say, petsmart has just lost a customer. User's recommendation: Do NOT order offline.