Dear Cudo customer support, I request that you refund my 2x "Wood N Chimney" unused and not yet expired Cudo vouchers. I have 2x Cudo vouchers (attached) which "nominally will expire midnight today 5/4/18" I have tried many times to phone and book the restaurant and tried repeatedly to book online unsuccessfully (always full) customer support abysmal In desperation, additionally I have tried to contact the manager "Ishar Gupta" to arrange a booking today before my 2 vouchers expire, and after delay he has insisted that I recover the cost of my unused vouchers from CUDO. Please do not make this difficult for me as I will take this complaint further. I look forward your return communication and to my entitled refund. regards, Andy Procop (ph: [protected]) [protected]@gmail.com Hello Andy. Great News - Your order has been confirmed Details: Quantity Name How to use 2 x Lunch or dinner with drinks for two people (valued up to $72) Access your voucher here for specific instructions You can view the details of your purchases in your account any time. Located in: Melbourne Central Address: 302/211 La Trobe Street, Melbourne VIC 3000 Hours: Closed ⋅ Opens 11AM Menu: 9.zwcdn.zwift.com.au Reservations: dimmi.com.au, opentable.com.au Order: woodnchimney.com.au, foodora.com.au, eatnow.com.au, menulog.com.au Phone: [protected] Thanks for your question. Please be advised, Cudo don't provide Customer Support by way of phone. If you could please email our Customer Support Team directly to: [protected]@cudo.com.au - with a detailed explanation of the issue, we'll be more than happy to assist you! Warm Regards, Eli Cudo Customer Support Team Cudo Customer Care Service 30 Reviews Cudo Pty. Ltd. Level 1 259 Coventry Street South Melbourne Victoria Australia - 3205 Customer Support Phone Numbers Web: cudo.com.au https://www.complaintsboard.com/cudo-b121188 > > http://www.news.com.au/finance/business/retail/groupon-vouchers-waste-of-money-hundreds-of-australian-consumers-out-of-pocket/news-story/b26af81984e2385f1016bd85a2e5ab6e > > Groupon vouchers ‘waste of money': Hundreds of Australian consumers out of pocket > > > HUNDREDS of Groupon Australia consumers say they have been "ripped off" after purchasing vouchers that turned out to be unredeemable and non-refundable from the online marketplace. > > The global company sells discounted vouchers on behalf of its merchants for holidays, restaurants, bars, beauty salons, activities and more. > > But many Australian users claim they've not been able to redeem their vouchers or get a refund. > > Those who spoke to news.com.au said they were repeatedly told by merchants there was no availability every time they tried to book various hotels, activities and salon appointments. > > They reported the issue to Groupon, which directed their complaints back to the merchants, who weren't able to resolve the matter. Their vouchers eventually expired.