Had planned a trip from Shanghai to Vietnam on 6/18/2018. I booked flights and hotels through Ctrip. I was never told I needed a visa (I am a US citizen). While I should of check the requirements before I left, I was not told that a visa was required beforehand. I frequently travel in the USA and China and any other website I use will tell me that a visa IS required for whatever country I am traveling to. While I don't fully blame ctrip for that, the series of events later are totally on ctrip. Since I got stuck in xiamen during my layover to Vietnam, ctrip told me they will cancel my return flight back to shanghai. They said this is their policy since I couldn't fly to Vietnam on the original ticket. However, on 12/24/17, I missed a flight to Xi'an, booked through ctrip. I bought a new plane ticket at the airport, and flew back on my original flight that i purchased to come back to Shanghai. Where was their cancellation policy then? On top of this, they told me in an email they will book a new flight back to Shanghai for me, tax free. I replied to their email accepting that offer. Then they took the offer back and never helped me buy tickets back to Shanghai. When I questioned them, they never responded to my email. Since I had a delay in getting to Vietnam, all my hotels and tours were delayed one day. I spent a lot of money to get my visa done in less than 12 hours, spent a lot more money on new flight tickets home, then had to book more hotels since again, ctrip would not help AT ALL! This is the worst, most awful company to use when traveling. I have all my emails and I wish I had the phone calls recorded. When calling ctrip, you'll get someone who will say "I understand your problem and I'll escalate it" only to get a call or email saying "we can't help you." In fact, I talked to the hotel and asked if ctrip ever contacted them about changing my dates, they said "no". What a bunch of *** con artists this company is. DO NOT USE CTRIP! If you are in China, you can file a complaint about them by calling 12315. I don't know if it will accomplish anything, but also post your story in Wechat and Linkedin as I did.