5 Apr, 2019 → by ClaimboUser271212
cricut explore air 2

1

Until just now I have been a loyal Cricut customer from the beginning. Teaching classes, and showing YOUR customers how to get the most out of their machine. My most current issue went unresolved. This is so very disappointing to me. Your company seems to have very little interest in saving customers! I contacted your company two weeks ago, with an issue with my Cricut Explore Air 2 not getting any power. I had spoken with Tyler via chat. He was very helpful, and thought perhaps it was a power cord issue. I received my new power cord yesterday, and still, my machine will not power on. I again, went to customer service chat only to find out that because my machine is just outside of warranty (and I never had the option to extend my warranty), that there is nothing that can be done. So now, here I sit. Students wanting to learn, and I have a machine I can no longer endorse or recommend. Especially with the issue I have now. I only want my students purchasing a machine that will last longer than 12 months. I only want to endorse a product that has superior customer service, and only with a company that believes in their product enough to replace it if something within their machine malfunctions. I will use every opportunity, and venue to spread my experience with Cricut. I am so frustrated and disappointed with how my issue has been resolved. Signed, Newest Silhouette Customer
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