I accidentally used the wrong card for a $15.00 purchase. Realizing my mistake, I was inside the bank in less than 5 minutes to explain and make good on my account with a $200.00 deposit. The teller happily assured me I wouldn't be charged the $35.00 overdraft fee because I arrived so quickly. (I have overdraft protection as well as money in my share account) Well an eavesdropping women butted in and said I was already charged and that they would not remove the fee! Apparently I had used up a ONE TIME ONLY courtesy fee removal 8months prior due to a fraudulent charge to my account that Wasn't even my fault! I was VERY upset with this and practically begged them to remove the charge seeing as I was there 5 minutes after my purchase! Well I was AGAIN denied then helped by a trainee with my deposit. 20 minutes later I left in tears due to the stares and overall glares I got. I was humiliated, disgusted and angry at how badly I was treated. I'm a single mother and every dollar counts. Shame on you credit union west for the unbelievable lack of customer service, compassion and terrible fees. Other banks give you till the end of the business day before charging a fee. These people are like ambulance chasers charging you that very instant while treating you like a leper with mange! If you want to fund the awful employees Starbucks fund, then this bank is for you. Steer clear if you need every hard earned penny though.....!