Had issues with swiping my card in the store and sales associate advised to call and get a replacement call. It has been nothing but a nightmare. They locked my account after answering all of the security questions accurately because the doubted my identity based on my voice! I sent in all requested information and yet I was still denied assistance and service saying the information I sent in was unacceptable! I sent in a copy of my bank statement, ID, credit card, utility bill, tax form for my mortgage and they still called me a liar! Saying they still don't believe me and I now have to go into a bank to prove them wrong. I will be closing my account immediately!