I have requested for a liability letter for my credit card on 08th of april 2017 through call center (Ref. Sr.9586137). Customer care representative confirmed it will be ready within 5 - 7 working days. As per the request it can be collected form abu dhabi mussafah branch. After 7days i am gave another remind (Ref. Sr [protected] th of april 2017 as well as your customer care representative confirmed tomorrow bank will contact me. But until today 17 th of april 2017 your bank was not contact me.