The web says they will not charge the card until the repairs are done, well they debit it immediately saying they won't batch it until the repair is done, well the account is still debited so they misrepresent, befor ethey even begin! The field here says one hundred words wells how many ways can I explain the card was debited immediately before shipping before anything. When you call them they explain that is how it works well that is not true, she also said call your bank which cannot be done as the bank will say it is in pending status so the money is gone well will see for how long.