1 Jan, 2018 → by ClaimboUser925416
credit card fraudulent charges
*SOLVED

2

I got SC credit card an year back. I did a few purchasing and waited for my first bill. But my wait was not getting over and the bill didn't reach me. I tried to call customer care of SC but they said your details do not match and we can't help with anything to know your billing details. I was helpless, I tried many times at customer care and asked them a way out but they refused to tell anything until verification details match. I started receiving reception calls and I told them about the situation, then they told me that your birth date has been wrongly entered in the system, you need to get it corrected by sending some documents. Meanwhile they arranged a pick up person to reach out to me and I paid the amount I spent through credit card. I saw that extra charges have been applied for bill overdue. I reached out customer care and this time I told them the birth date present in the standard chartered database, so my details verified. I told them the situation that these charges have been levied on me to which I am not responsible. They agreed to waive off that amount. Again In the next bill I received the interest charges levied and NOT waived off even after discussion. I again called customer care and asked the same, they again agreed but again they didn't waive that amount off. I sent multiple follow ups emails and calls but in vain. Above this each time a new person replied with not knowing complete matter and I had to explain him/her again. I felt harassed and helpless. They kept on promising to waive off sometimes full money sometimes part of it but it never actually happened and kept on calling for money. I finally asked SC to block the card and waive off all the charges and stop calling for money. If you see history of the credit card you would find that there are charges which have accumulated only for interest that SC has levied to me and that too not for my mistake. And now I am being asked to pay money which I am not responsible for, neither I have left any money from paying for which I did purchasing, just the charges levied by bank, even which was the mistake of bank. How is this justified I fail to understand. I haven't even received any statements since last March 2014. I have communicated hundred times to Pay.[protected]@sc.com, card.services. But each time a new person talks and even doesn't settle the matter. I am frustrated, irritated, exaspareted I am not entitled to pay anything. If there are any dues regarding my purchasing, I'll pay happily. They do not close the matter after hundreds of follow ups. I do not have statements. I am not notified of increasing charges. The details are not getting updated in their system. Settlement is not happening. No communication from bank. Please help me
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