1 Jan, 2018 → by ClaimboUser692600
credit card fraud / scam

2

The company offers online fax services under their eFax brand. There is an option for a 30-days trial (no strings attached), but you have to provide your credit card details (apparently for security reasons) I took the trial, the service did not work at all, only when you sign up for their paid services you will get any functionality. I did NOT sign up but instead cancelled the trial-period right away. My cancellation was received and the reception of it confirmed a few days later. Since then, J2 Global is charging my credit card with their monthly premium fee. It is not possible to contact them in any other way but by telephone, which is impossible since the line is always kept engaged. The only way to end this is to blocked your credit card to prevent them from using it anymore. After some research I contacted the Vice President/General Manager, Europe Paul Kinsalla ( paul.[protected]@j2global.com ), who replied that he forwarded my complaint. But in the end I only got another email saying, that I did not cancel my subscription but they can offer me a cheaper payment plan. Finding lots of similar complaints about this company on the internet one can only assume, that organised credit card fraud is part of their business model. KEEP YOUR FINGERS OFF THEIR TRIAL OR ANY OTHER OFFER. YOU WILL LOOSE MONEY AND WILL HAVE A LOT OF HASSLE WITH YOUR CREDIT CARD!
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