Dear FGB team, I am using your services for a long time and only had a bad experience with NBAD where I closed my credit card after receiving the assurance that my overall rating with Etihad Bureau will not be effected. Even at the time of closing my credit card, I offered your collection team that I will pay the whole outstanding but he told me that its OK to pay settlement amount and after 45 to 60 days, Bureau will have positive rating for me. (Attached is the settlement letter) Now came to know from my current bank that there is statement of write off against my NBAD account which is disturbing my complete financial activities. Despite sending so many reminder emails nobody is getting back to me with feedback. I am even ready to pay the remaining amount if required. If I am not getting any feedback then I will have no choice but to complain on social media about NBAD behavior towards its customer. Looking forward to hear from you soon. Faisal Khurshid Mob: [protected]