My name is Phyllis Cornish account ending in 4404. On January 2, 2019, I called client services and spoke Gary Johnson in reference to a return that was sent back from Quicken loans. He spoke to someone name Angel and she said that she did see the refund and they would post it on my account. I ask could that be posted for January payment and I was told that they could do that. So I thought everything was fine unto I received a statement saying I was past due. I called and spoke to Charles who say that was impossible because that was a transaction not a payment, which I said why could we not post that as a payment for February since the money was returned to my account. So we went back and forth and I ask to speak to his supervisor. He wanted to know why I wanted to speak to his supervisor and I told him because I disagree with what he said. So he got his supervisor which her first name was Alana, I think the last name was Wallace. So she was a little confused, she called it a transaction, then she said a payment. Because I was told this information, I ask why she could not apply it as a payment. This was not my fault. She started getting irritated and told me she has my banking information to make a payment. I never told her to get my banking information and then she said she wanted to take two payments out because I was due for December. I inform her that January's payment is past due and the other 91.00 is due February 1. She told me I can take a payment out of your account today and take another one out on February 1. I let her know that she was really making me angry, that she was unprofessional and when a customer already is upset because of bad info from your company, you don't mistreat them. Then she get smart, so when are you going to make the payment. I was going to make it but her attitude, I told her do not touch my account. Now I am going to have to watch my account to make sure she does not do anything. This is pure harassment. I hope she doesn't take it upon herself to take money out of my account. This is the worst treatment I had in a long time. Please call me at [protected]. I will keep my eyes on my checking account, this is so sad. Phyllis Cornish email [protected]@verizon.net