I purchased a deluxe solar reel with crank handle #989137 and after about 50 times cranking the handle it cracked in half. I tried repeatedly to get a replacement, sending in pictures, etc and they refused to send me a replacement unless I paid. So much for the 3 year warantee that was noted on their literature. I definately wasted more of their time than the replacement part cost, but they would not budge. I would never buy from these people.