I am a shop owner and mechanic since 1987. I have dealt and worked with insurance companies on repairs from mechanical to full body and paint repairs. I have never been treated so badly. I was lied to. The customer was lied to. The customer relations people are arrogant and impossible to deal with. The customer which is a customer of mine for 25 years. She is disgusted and definitely forced to take her card to dealer only because she paid for this useless insurance. I will forever bad mouth this company and how impossible they are to work with. I declined the job because I knew I'd be out $8000 and this bogus company would find every reason to not pay. Both myself and my customer will never speak well of fidelity.